OrgWiki FAQ

Frequently Asked Questions

What browsers does OrgWiki support?

OrgWiki (Web App) works with the following current web browsers:
  • Google Chrome
  • Internet Explorer 11 or later
  • Mozilla Firefox
  • Safari
  • Mobile Safari on iPhone and iPad
  • Mobile Chrome on Android devices

We also recommend enabling cookies so you don’t have to re-enter your login information every time you want to access OrgWiki.

What can I edit on OrgWiki?

As the name Wiki implies, just about everything on the OrgWiki is editable (depending on the permissions your admin has enabled for your company). However, only the web app is where you can make edits as the mobile app is read only.

Each person is responsible for their own contacts info, org chart and profile page. Although you have the power to edit other employee’s contact info and profile pages, you should only do so if appropriate.

All edits to all fields are audited and subject to review.

When do I get a missed notification email?

You will get a missed notification email when you haven’t logged into the OrgWiki for a day, and any in-app notifications for that day will be composite and sent to your company email address.

What is Local Time and how is it captured?

The Local Time display on the profile page helps users identify what timezone someone is in. It is helpful for coordinating a call or meeting with an employee who’s not in the same timezone as you.

Local Time is not related to the office location. OrgWiki grabs the timezone data from the user’s computer or mobile device when they log in. Therefore, Local Time is a dynamic value that can change frequently depending on the user’s whereabouts. For example, Chris Nelson is located in San Diego, CA, where it is 2:00 PM PDT, however, he is currently attending a conference in New York City, NY, where it is 5:00 PM EDT, and he has recently logged in to OrgWiki. The image below is how you would view the Local Time for Chris’s profile page.

Profile-Header-02

 

Do the mobile apps have all the features of the OrgWiki web?

OrgWiki has both an Android and iOS mobile app. Although each mobile app has all the basic things you need, there are some limitations that we will be addressing over the next few releases.

For Android:

  • Only the directory, org chart and profile features are visible.
  • Profile pages cannot be edited.
  • Notifications aren’t shown in the app or delivered to your phone.
  • Desk locations/seating charts are not visible.

For iOS:

  • Only the profile photo, first name, last name, nickname, title, responsibilities and about sections can be edited for now.
  • Notifications aren’t shown in the app but delivered to your phone.
  • Desk locations/seating charts are not visible.

Does OrgWiki have any APIs?

Yes. OrgWiki has REST APIs for authentication (Google, Okta) and the employee profile (including setting profile photos). You can request a copy of our APIs documentation at info@theorgwiki.com.

How to set Gmail as your default email client for Chrome

Fellow Gmail users… ever clicked on an employee’s email address in OrgWiki to share web content via email, only to have your Chrome browser attempt to open the wrong email client? For example, your computer always opens Apple Mail, even though your company uses Gmail. So annoying.

Suffer no more! Here’s how to fix it so your default, Chrome browser uses Gmail as its default email client for email links. Follow these simple steps below:

Step 1: Open Gmail in Chrome and click the Protocol Handler icon overlapping-diamonds in your browser’s address bar. If you don’t see this icon, try refreshing the browser or log out of Gmail and log back in. If you still don’t see it, skip ahead to Step 3 or see “Troubleshooting Tip” at the very bottom of this FAQ.

Screen Shot 2016-02-23 at 11.24.14 AM

Step 2: When prompted to “Allow Gmail to open all email links?”, select “Allow,” and click “Done.” Then you’re done! Skip steps 3-5.

Screen Shot 2016-02-23 at 1.59.40 PM

Step 3: If you were unable to see the Protocol Handler icon overlapping-diamonds , click the Chrome menu icon chrome-menu-1 in the top right corner of our browser, and choose “Settings.”

Screen Shot 2016-02-23 at 2.14.58 PM

Step 4: Click the “Show Advanced Settings” link at the bottom of the screen. Then click the “Content Settings” button under the “Privacy” header.

Screen Shot 2016-02-23 at 2.21.55 PM

Step 5: In the pop-up window, scroll down to the “Handlers” section and click the “Manage Handlers” button. Then select Gmail from the mailto dropdown, click “Done,” and, well, you’re done!

Screen Shot 2016-02-23 at 3.47.44 PM


Troubleshooting Tip:

If the Protocol Handler icon overlapping-diamonds is still not appearing, copy the entire URL link (below) and paste it in the address bar of your Gmail screen. You must be in Gmail to paste the link. Retype the text “javascript:” before “navigator.registerP…”, then hit enter.

javascript:navigator.registerProtocolHandler(“mailto”,”https://mail.google.com/mail/?extsrc=mailto&url=%s“,”Gmail”)

Click “Allow” and you’re done!

Screen Shot 2016-05-26 at 11.35.38 AM

How to set Gmail as your default email client for Safari

If you use Gmail as your default email client, and prefer to use Safari as your default browser, then follow these simple steps (below) to help give you a better email experience when in OrgWiki.

Step 1: Click here to download Google’s Mailto Extension for Safari. Click the arrow at the top right of your Safari browser, click the download, and click “Install” in the pop-up window.

install-safari-extension

Step 2: Select Gmail from the list of options.

safari-options

Step 3: Restart your browser, and you’re all set!

gmail-safari

How to set Gmail as your default email client for Firefox

If you use Gmail as your default email client, and prefer to use Firefox as your default browser, then follow these simple steps (below) to help give you a better email experience when in OrgWiki.

Step 1: In the top left corner of your Firefox browser, click the Firefox menu button. Then choose “Options.”

firefox-options

Step 2: Click the “Applications” tab, type “mailto” into the search bar, and click the drop-down arrow next to the “Action” column. Select “Use Gmail,” click “OK,” and you’re done!

applications

How to set Gmail as your default email client for Internet Explorer

If you use Gmail as your default email client, and prefer to use Internet Explorer as your default browser, then follow the steps (below) to help give you a better email experience when in OrgWiki.

Step 1: Click here to install the Google Toolbar for Internet Explorer.

Step 2: Once installed, click the wrench icon wrench at the top right corner of your Internet Explorer browser to open the Toolbar Options window. Scroll down to the “Web-browsing tools” section, select “Use Gmail for ‘Mail To’ links,” and click “Save.” Now you’re good to go!

toolbar-options-ie